Refund and Returns Policy
Effective Date: 02/20/2025
🌐 Website: https://trapstaraustralia.org/
📧 Email: [email protected]
At Trapstar Australia, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to assist you. Please review our policy below to understand the return and refund process.
1. Overview
This policy explains the conditions under which you can return items and request a refund or exchange from our store.
2. Return Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, and in original packaging
- Return requests must be made within 14 days of delivery
- Items must be in resalable condition
If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos for verification.
3. How to Request a Return
To initiate a return:
- Email us at [email protected]
- Include your order number and reason for return
- Wait for approval and return instructions
Once approved, we will provide the return address and shipping details.
⚠️ Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
4. Refunds
After we receive and inspect your returned item:
- You will be notified via email about the refund status
- Approved refunds are processed within 5–10 business days
- Refunds will be issued to your original payment method
Shipping charges are non-refundable, except in cases where the return is due to our mistake.
5. Exchanges
We only offer exchanges for items that are:
- Damaged
- Defective
- Incorrect
If you need an exchange, please contact our support team before returning the item.
6. Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Items not in original condition
- Clearance or final sale items
- Gift cards or digital products
7. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide your order number and photos as proof
We will arrange a replacement or full refund after verification.
8. Contact Us
If you have any questions regarding this policy, feel free to contact us: